Shipping policy

Last updated: June 2026

Thank you for shopping with Earth Energy Supplements. This Shipping Policy explains how orders are processed, shipped, and tracked.

If you have any questions about your order or shipment, please contact us at:

Email: support@earthenergysupplements.com

Processing Time

Orders are typically processed and shipped within 1–4 business days after the order is placed.

Business days are Monday through Friday, excluding weekends and holidays. Our fulfillment center does not process or ship orders on weekends.

During holidays, promotional periods, or periods of high order volume, processing times may be slightly longer. If there is a significant delay with your order, we will do our best to notify you.

Shipping Carriers and Services

Earth Energy Supplements ships orders using USPS services, which may include:

  • USPS Ground Advantage

  • USPS Priority Mail

  • USPS First-Class Mail, where available

The shipping service available for your order may depend on your delivery address, package weight, and the shipping option selected at checkout.

Shipping Rates

Shipping rates are calculated and displayed at checkout before you complete your purchase.

Any available shipping promotions, such as free shipping offers, will be shown at checkout when eligible.

Please review your shipping method, delivery address, and total order cost before submitting your order.

Estimated Delivery Time

After your order has shipped, estimated delivery times depend on the shipping service selected and the destination address.

Most U.S. orders are delivered within approximately 2–8 business days after shipment, depending on USPS service level and carrier conditions.

Delivery estimates are not guarantees. Weather, holidays, carrier delays, incorrect addresses, and other issues outside of our control may affect delivery timing.

Order Confirmation and Tracking

After you place an order, you will receive an order confirmation email.

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking link to follow your shipment.

Tracking updates may take up to 24–48 hours to appear after the carrier receives the package.

Incorrect or Incomplete Shipping Addresses

Please make sure your shipping address is complete and accurate before placing your order.

Earth Energy Supplements is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an address mistake after placing your order, please contact us as soon as possible at:

support@earthenergysupplements.com

We will do our best to help, but we cannot guarantee address changes once an order has been submitted or has entered processing.

Lost, Delayed, or Missing Packages

Once an order has been handed to the shipping carrier, delivery timing and tracking updates are managed by the carrier.

If your package appears delayed, missing, or marked as delivered but you have not received it, please first check:

  • Your tracking link

  • Your mailbox, porch, parcel locker, or mailroom

  • Other household members

  • Your local USPS office or carrier

If you still need help, contact us at:

support@earthenergysupplements.com

Please include your order number and tracking number so our support team can review the issue.

Damaged Packages

If your order arrives damaged, please contact us within 3 days of delivery at:

support@earthenergysupplements.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged product

  • Clear photos of the shipping box and packaging

We may require photos or additional information before approving a replacement, refund, or other resolution.

Refused, Returned-to-Sender, or Undeliverable Packages

If a package is refused at delivery, returned to sender, marked unable to deliver, or returned due to an incorrect or incomplete address, please contact us at:

support@earthenergysupplements.com

For eligible non-subscription orders, any refund or reshipment will be handled according to our Return and Refund Policy.

Additional shipping fees may apply if a reshipment is approved.

Subscription orders that are refused at delivery, returned to sender, or sent back without approval may not be eligible for a refund.

Shipping Areas

Earth Energy Supplements currently ships to eligible addresses within the United States.

If shipping is unavailable to your location, you will be notified at checkout.

Questions or Shipping Support

For shipping questions, tracking issues, or order support, please contact:

Earth Energy Supplements Support
Email: support@earthenergysupplements.com

Please include your order number so we can assist you as quickly as possible.