Contact Us

Order Help

For questions about an order you already placed, please include:

• Your order number
• The email address used at checkout
• The product name
• A short description of how we can help

Our team can help with order status, tracking, shipping questions, address issues, damaged packages, incorrect items, and return requests for eligible non-subscription orders.

Shipping Questions

Once your order ships, you will receive a shipping confirmation email with tracking information.

Orders typically process within 1 to 4 business days. Delivery timing depends on the shipping method, destination, and carrier conditions.

For full details, please review our Shipping Policy.

Returns and Refunds

Because Earth Energy Supplements products are consumable wellness products, returns are limited to eligible unopened, unused, undamaged products with the tamper-proof seal intact.

Return requests for eligible non-subscription orders must be submitted within 15 days of delivery and must be approved by our customer support team before anything is sent back.

Please review our Return and Refund Policy before starting a return request.

Subscription Help

If you have an active subscription, you can manage your subscription through the subscription portal linked in your order confirmation and upcoming renewal emails.

Through your subscription portal, you may be able to:

• View your subscription
• Update your shipping address
• Update your payment method
• Change your delivery frequency
• Skip an upcoming order
• Cancel before the next renewal is processed

Subscription changes or cancellations must be completed before the renewal order is submitted.

For full details, please review our Subscription Policy.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at support@earthenergysupplements.com.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product
• Clear photos of the shipping box and packaging

We may require photos or additional information before approving a replacement, refund, or other resolution.

Product Questions

If you have questions about ingredients, directions, allergens, or supplement facts, please contact us before placing your order.

Earth Energy Supplements products are not intended to diagnose, treat, cure, or prevent any disease. If you are pregnant, nursing, taking medication, or managing a medical condition, please consult your healthcare professional before using any supplement.

Business and Mailing Information

Earth Energy Supplements
Mailing Address: PO Box 1342, Santa Rosa Beach, FL 32459
Phone: (615) 933-1578
Email: support@earthenergysupplements.com

Please do not send returns to this address unless our customer support team specifically provides it in your return approval instructions. Unauthorized returns may not be eligible for a refund.